Due to some suspicious activity that needs to be clarified first, we can not recommend 10 bet at the moment. We would like to recommend you to look around on our website for other great and trustworthy casino's such as Leovegas Casino which offers an amazing welcome package! You will receive 50 Free Spins no deposit + £400 Bonus money & another 80 Free Spins on deposit.
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10Bet Casino Review
Hello there fellow slots fans! Always a pleasure to have you join me for another casino review. I'm Dave Monk, the official 'casino reviewer-in-residence' here at FreeSpinsNoDepositNoWager.com, and there's nothing I enjoy more than finding a great new online casino to recommend to our readers.
There's an expression I seem to hear a lot: 'Don't worry, size isn't everything.' But I think if you ask most people they will agree that big is usually better. So today's casino should be flippin' fantastic, because it's grown to be one of the biggest names in online betting and gambling there is. Jackpot result today.
- With 10bet Casino you will see 2 video poker games, which are always options but no that funny one like 3 live versions of the game – Texas Hold 'em, Caribbean Stud, Three Card Poker. Another 10bet Casino games selection that we want to show you are the Jackpot games, because as you can guess they can make you more wealthy very quick.
- 10Bet is operated by Ocean Star Limited and holds licenses from gambling authorities in Malta, the UK, and Sweden. That's according to their website. However, I've also read from other reviews that they're operated by Blue Star Planet Limited and Comfortlink N.V. 10Bet.com launched in 2003, so they've been online for over 15 years.
- Today, 10Bet Casino is able to showcase over 530 games from 12 different software providers! If you like variety, this casino's slots offering should be high on your sign up list. One thing I really like is the ability to filter the games by software provider.
- プレミアムオンラインカジノ体験を10Bet Japanで！ 究極のオンラインCasinoジャパン体験をしたいのにベストな場所が見つからなとお困りのあなた！もうあれこれを探す必要はありませ.
10bet boasts casino games from industry giants such as Big Time Gaming, Microgaming, and NetEnt. Thanks to these companies, you can play a wide range of 'salute' games and table games. You can play your favourite games on any phone or tablet, and a live game section allows you to get a taste of Las Vegas from the comfort of your own home.
Today, we're going to be taking a look at the betting behemoth that it 10Bet.co.uk. First founded way back in 2003, 10Bet is a well-respected industry member that holds gambling licences from the Malta Gaming Authority, the Curacao Gaming Association, and the prestigious UK Gambling Commission.
Let's find out together if big is best, or if, when it comes to casinos, size really isn't the only thing that matters…
10Bet Casino Games & Slot Machines
As their name implies, 10Bet started out as what our American friends call 'a sports book'. Or, to you and me, a bookie! They were one of the first sites to allow people to bet on major (and obscure) sporting events. They introduced a casino to their portfolio a few years later, and their 'clout' meant they could approach many of the 'big name' software providers.
Today, 10Bet Casino is able to showcase over 530 games from 12 different software providers! If you like variety, this casino's slots offering should be high on your sign up list. One thing I really like is the ability to filter the games by software provider. I'm particularly enjoying some of the new games from Austrian software company Rabcat… and at 10Bet I can go straight to the 3 games of theirs that they carry. A nice touch if you like (or perhaps don't like?) the games from a particular provider.
There's a good range on offer here, with a really easy to use filter menu at the top. You can go straight to their newest slots, jackpots, video slots, table and card games, etc. Everything moves lightning quick, and I like how you can instantly see how many of each type there are.
One thing that you 'big jackpot hunters' will like is the 17 progressive jackpot games on offer, including evergreen favourite Mega Moolah, as well as some more modern tie-ins like the Basic Instinct and Rambo jackpot slots. All in, there are over 450 slots games to choose from including plenty of big names like Starburst, Gonzo's Quest, and many more.
For the table games fans the choice is more limited, although still a very respectable 60 games to choose from. There are many variants of blackjack and roulette, as well as some baccarat and poker games. It's not a very wide choice, but the games chosen are all high quality – so not much 'filler' here.
10Bet Live Casino
Live casino is where it's at these days – even I'm getting into my live tables, despite my 'bah humbug' attitude when these things first released a couple of years ago. But 10Bet hasn't exactly embraced the scene with gusto. They've decided on a 'less is more' approach, but they've gone for top quality.
You only get a choice of six live games here, and only 4 are traditional: two live roulette tables, one live baccarat, one live blackjack. The other two are the very popular DreamCatcher 'spin the wheel' game and something I've never seen anywhere else; 'Football Studio.'
Now, if you're a footy fan then this is incredible! It's a simple 2-card betting game but it's, well, in a football studio! That means you get live commentary on big games and goal celebrations and reviews while you're playing a simple card game – all live. I'm impressed with the innovation of this, but it's only really going to appeal to the football fans among you, I guess.
It does seem to be a trend in the online casinos now to go for fewer live games, but up the quality. Call me old-fashioned, but I quite like that approach. See, size isn't everything after all.
10Bet Mobile
As is now becoming the norm, there's no need to run a cut down version of this casino on a separate app on your smartphone. Just visit the site on mobile and will automagically show you an optimised version that's so similar you won't even notice. Almost every game I tried worked on a phone the same way as on the computer, and it really was a seamless experience.
If your phone doesn't quite have the 'grunt' of some of the latest ones and things do look a bit slow, then you can download a dedicated app that will let you play a smaller selection of games using your existing account. But really, if you've got a phone built in the last 3 years or so and some good mobile data (or wifi) then you're in for a smooth mobile experience with 10Bet. Heck, it even worked on my last-legs Kindle Fire tablet!
10Bet Bonus & Free Spins
Right, this is where being a 'big boy' really pays off. I've found one of the biggest introductory bonuses in the UK for you! If you sign up using our special link you can enjoy something very tasty indeed. How does £1,000 grab you?!
New players will get a tasty 100% matched deposit bonus up to £200 (the minimum deposit is only £15). But it doesn't end there! Deposit for a second and third time and you'll get more matched bonuses of up to £300 and then £500 respectively!
Now my maths is a bit dodgy, but by my reckoning, that means I've blagged you up to £1000 of bonus cash to strike it rich with. You're welcome, my friends!
10Bet Support
Now here's where perhaps size doesn't matter – except in the sense that perhaps sometimes you can be too big?
If you have a look around the interwebs for some customer reviews for 10Bet you'll see some poor scores for customer service. But if you delve behind the headlines you'll see that this is probably as a result of gaining a lot of new punters who aren't aware of the anti-money laundering regulations (also known as 'know your client' or KYC) that mean all casinos have to verify the ID of players before they can pay out winnings.
Those of you who are casino veterans (or in my case, just old) will be aware of this, and it is in the site's FAQ, but to be honest, 10Bet could make it a bit more obvious. I also think that the sheer number of people playing their sportsbook and casino means that their customer service staff can be inundated at peak times, meaning people can go a little longer than I'd like before questions are answered or problems solved.
Overall, my experience was positive. I thought the FAQ was well-written and answered all the main points most punters would have. I wouldn't recommend using email to contact them, the response time was typically over 24 hours – again this points to how popular they are. However, the do offer 24/7 live support via phone – and give you an 0800 freephone number for the UK to call. There's also a live chat support feature, but again I found this was hit and miss at busy times. My advice? Pick up the dog and bone and give them an old-fashioned call!
Everything else was plain sailing. There were plenty of different methods to deposit money, including credit and debit cards and all the major eWallet services including PayPal, Skrill and Neteller.
One thing that was a bit confusing was the payment limits – they are different for virtually every payment type, so you'll have to check those out yourself as I don't have the space to list every single one! That's something they could streamline, perhaps. This is carried over to cashing out your winnings, although there's a cap of £50,000 per withdrawal. There are no fees or charges for taking out your hard-won dosh, which is excellent. If you've verified your account, you should see the money within 3 working days.
So overall, it seems like – unfortunately for me – size is usually important. The scope of 10Bet allows them to offer a really solid casino experience. However, they could probably do with investing a little more in customer service reps to keep up with the volume of punters that their size and success has brought. So maybe there is hope for me yet, and maybe size isn't absolutely everything. Here's hoping…
Cheers,
Dave
10bet Privacy Policy
10bet Casino Welcome Bonus
10bet, which includes all of the entities specified below under 'The Group' section, including its affiliates (collectively, the 'Company'), offers online gambling services, such as casino, and sports gambling, and operates the affiliate marketing program in respect of same (collectively, the 'Services') via its own in-house brands (each, an 'In-House Brand'; together with the Company: 'Group', 'we', 'our' or 'us').
The Group is deeply committed to safeguard the privacy expectations of its users ('User(s)', 'you' or 'your'). Poker players. Accordingly, we have put in place this Privacy Policy, which outlines our data protection practices, including how we collect, use, disclose and protect your Personal Information, as well as your rights with respect to your Personal Information.
We encourage you to read the Privacy Policy carefully and use it to make informed decisions. By visiting the Group's websites, mobile apps or other online properties, or by creating an account through our Services, you hereby agree to the Privacy Policy.
1.The Group
The Group includes the following companies: Water Tree Limited, Blue Star Planet Limited and Ocean Star Limited.
The Group provides the Services through the following applications and platforms (collectively the ' Platforms'):
- This internet website;
- The Income Access Affiliate Platform;
- Downloadable applications and software ('Software'), such as native applications which are distributed through mobile application stores and PC and Mac desktop software which can be downloaded to your computer;
- Non-downloadable online applications (e.g. flash applications, HTML5 applications, etc.); and
2.What information we collect?
We collect two types of information from our Users:
- Personal Information
The first type of information is information that identifies or may reasonably identify an individual reasonable effort ('Personal Information'). Personal Information which is being gathered may consist of the following:- Registration details: When you open an account and register to use the Services, you will be asked to provide us certain details about yourself, such as: first and last name, email address, gender, birth data, physical address, ID number, phone number, occupation, etc. In addition, we may collect certain information as required under various Know KYC and Anti-Money Laundering regulatory requirements, such as your source of funds.
- Governmental-issued ID: In certain instances, you will be required to provide a copy of a governmental-issued ID, for identity verification process. Please note that this information is required for certain features of our Services.
- Transaction information: in order for us to provide the Services, we automatically record different information related to your account and use of our Services, including with respect to your transactions, referrals, and balances, as applicable.
- Payment information: In order for you to enjoy all of the functions of the Services, payment information will be collected from you, such as your currency, credit card number and bank account details.
- Voluntary information: We also collect information which you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email or share additional information about yourself through your use of the Services.
- Device information: We collect specific types of connection details and information with regard to your device, software or hardware that may identify you, such as: device's unique identifiers (e.g. UDID, IMEI, MAC address), browser fingerprinting, IP address and geo-location data.
- Telephone calls: We may record or monitor telephone calls for affiliate support, for training and/or security purposes.
- Information we collect from third parties: We collect Personal Information from third party service providers, such as information about your credit history from credit agencies and other financial information which is relevant to the provision of the Services, as well as information which is gathered in order to verify your identity and prevent fraudulent or illegal activity.
- Non-personal information
The second type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via the User's use of the Services ('Non-Personal Information').
Non-Personal Information which is being collected consists of technical information and aggregated usage information, and may contain, among other things, the User's operating system, type of browser, screen resolution, browser and keyboard language, the User's ‘click-stream' and activities on the Services, the period of time the User visited the Services and related time stamps, etc.
For avoidance of doubt, any Non-personal Information connected or linked to any Personal Information shall be deemed as Personal Information as long as such connection or linkage exists.
Types of Non-personal Information we collect from or about you:- Technical information: In order to enhance the functionality of the Services and to provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.).
- Transaction information: We record financial transaction information including, amongst other things, commissions, payouts etc. and share and publish such information through any of our Platforms.
- Analytics information: We collect information about your use of the Services, such as applications' usage, log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, alerts, etc. This information is collected for amongst other things troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services.
- Anonymous information: We may anonymize or de-identify the information collected by the Services or via other means so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation and for any purpose, such as for advertising or marketing purposes.
3.Minors
The Services are not designed or directed to persons under the age of 18 or persons under the age of legal consent with respect to the use of the Services of any jurisdiction, whichever is higher ('Legally of Age'). If you are not Legally of Age, you should not download or use the Services nor provide any Personal Information to us.
We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user who is not Legally of Age has shared any information, we may discard such information. If you have any reason to believe that a minor has shared any information with us, please contact 10bet Affiliate Support at affiliates@10bet.com.
4.How we use the collected information?
We use your Personal Information for the purposes listed below:
- To set up, manage and update your account;
- To provide and operate the Services (such as for payment processing);
- To communicate with you and to keep you informed of our latest updates to our Services and special offers;
- To market our Services (see more below under 'Marketing'), as well as to serve you advertisements, including behavioral advertising;
- To conduct analytics, statistical and research purposes, in order to improve and customize the Services to your needs and interests (such as by compiling aggregated reports about the usage of certain features of our Services);
- For Customer Relationship Management purposes, and to support and troubleshoot the Services and to respond to your queries;
- To enable us to further develop, customize and improve the Services based on Users' common preferences and uses;
- To provide you with a responsible affiliate marketing environment;
- To communicate with your and to process any of your requests to exercise your User Rights;
- To identify and authenticate your access to certain features of the Services;
- To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services, including by identifying risks associated with your activity on our Services;
- To investigate violations of our policies and 10bet Affiliate Terms and Conditions as well as enforce our policies and the 10bet Affiliate Terms and Conditions;
- To investigate and resolve disputes in connection with your use of the Services; and
- As required by law or regulation (such as Know Your Customer ('KYC') and Anti-Money Laundering regulatory requirements), or as required by other governmental authorities, or to comply with a subpoena or similar legal process or respond to a government request.
5.Marketing
The Group will use your Personal Information, such as your name, home address, email address, telephone number etc., ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning the Services as well as products, services, websites and applications which relate to: (i) other companies within the Group; (ii) or (ii) the Group's business partners and affiliates (collectively: 'Marketing Affiliates'), which we believe may interest you.
We may also share and disclose Personal Information with our Marketing Affiliates for the purpose of providing you different marketing offers, which we, or our Marketing Affiliates, believe are relevant for you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email, post, SMS and telephone marketing purposes.
You may at any time decline receiving further marketing offers from us or from Marketing Affiliates by contacting 10bet Affiliate Support at affiliates@10bet.com, or by unsubscribing from receiving marketing materials by following the guidelines available on the marketing communications (such as clicking on an 'unsubscribe' button). Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.
6.With whom we share information?
We do not rent, sell, or share your Personal Information with third parties ('Recipients') except as described in this Privacy Policy. The Personal Information will be disclosed to Recipients only to the extent required for the specific purpose, as stipulated in this Privacy Policy.
We share Personal Information with any of the following recipients:
- Any replacement service provider that we engage with to operate the Platforms;
- Companies within the Group and other affiliated companies;
- Gaming providers;
- Subcontractors and third party service providers, as well as their subcontractors, which by way of example include (but is not limited to) cloud computing companies, marketing affiliates, identity verification and fraud prevention services, and other data verifiers;
- Credit reporting agencies;
- Payment service providers, payment processors and banks;
- Any third parties who provides services in relation to the operation or promotion of the applicable Group's brands;
- Any third parties who organize offline events or tournaments on behalf of or in conjunction with any companies within the Group;
- Hotels and flight companies (such as in the context of offline events and promotions);
- Auditors, contractors or legal/financial/other advisers of any of the Group's business processes;
- Any third parties who investigate, detect or prevent fraudulent or illegal activity (e.g. governmental authorities, police, banks and other investigatory organizations);
- Licensing authorities, governmental and regulatory bodies, in accordance with applicable laws and regulations; and
- Potential purchasers, successors or investors in any of the companies within the Group, or in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, reorganization, bankruptcy, consolidation or asset sale of an asset or transfer in the operation thereof) in relation to any company within the Group (in such event, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy).
In addition to the purposes listed in this Privacy Policy, we share Personal Information with those Recipients for any of the following purposes:
- Storing such information on our behalf, for example by using cloud computing service providers;
- Processing such information to assist us with our business operations (e.g. to process payments and your deposits; authenticate your access; auditing our operations; detect and prevent fraudulent or illegal activity; etc.);
- Performing research, technical diagnostics or analytics;
- Communicating targeted advertising, as well as promotional and informational materials, in accordance with our marketing policy (see above, in the section titled 'Marketing'); and
- Whenever we believe in good faith that disclosure is necessary to protect our rights or legal claims, enforce our policies (including our User Agreement and Privacy Policy), protect your safety or the safety of others, as well as to investigate or prevent any fraud, for security reasons or to help us with any other related technical issue.
7.Transfer of information
Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union.
We use best efforts to ensure that your Personal Information is protected in accordance with our privacy policy, through contractual means (such as by using the contractual clauses approved by the relevant regulators for data transfer) or other means (such as ensuring that the jurisdiction imposes adequate safeguards for data protection).
If you feel that your privacy was treated not in accordance with our policy, or if any person attempted to abuse the Services or acted in an inappropriate manner, please contact us directly at Customer Service. Florida mega ball.
8.Third party tracking technologies
When you visit or access our Services (for example when you visit our websites), we use (and authorize third parties to use) web beacons, cookies, pixels, scripts, tags and other technologies ('Tracking Technologies').
The Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), for different purposes, such as in order to enhance your navigation on our Services, improve our Services' performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content which is tailored to your interests and administer services to our Users, advertisers, publishers, customers and partners.
We also allow third parties to collect information about you through Tracking Technologies. To learn more please see our Cookie Policy below.
9.Third party services
While using the Services you may encounter links to third party websites, services or applications. Please keep in mind that this Privacy Policy does not apply to any third party websites, services or applications, even if they are accessible, downloadable, or otherwise distributed through the Services.
Please be advised that such third party websites, services or applications are independent from the Group. We assume no responsibility or liability whatsoever with regard to privacy matters or any other legal matter with respect to such third party websites and/or services. We encourage you to carefully read the privacy policies and the terms of use of such third party websites and/or services, as their terms, not ours, will apply to any of your interactions with such third parties.
You should always review their privacy practices carefully before providing Personal Information to such third parties.
10bet Casino Review
You are knowingly and voluntarily assuming all risks of using any third-party websites, services or applications. You agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.
10.Retention of personal information
If you have registered with an account through our Services, the Group will retain your Personal Information during the period your account is active. In addition, the Group will retain your Personal Data for additional periods, to enable the Group to meet its legal obligations under applicable laws or regulations, such as the applicable gambling regulations, Know-Your-Customer and Anti-Money Laundering regulations.
In addition, the Group may retain your Personal Information for longer periods, provided that retaining such information is necessary for the Group's legitimate interests, such as fraud prevention and record keeping.
11.Your rights
10Bet Bonus & Free Spins
Right, this is where being a 'big boy' really pays off. I've found one of the biggest introductory bonuses in the UK for you! If you sign up using our special link you can enjoy something very tasty indeed. How does £1,000 grab you?!
New players will get a tasty 100% matched deposit bonus up to £200 (the minimum deposit is only £15). But it doesn't end there! Deposit for a second and third time and you'll get more matched bonuses of up to £300 and then £500 respectively!
Now my maths is a bit dodgy, but by my reckoning, that means I've blagged you up to £1000 of bonus cash to strike it rich with. You're welcome, my friends!
10Bet Support
Now here's where perhaps size doesn't matter – except in the sense that perhaps sometimes you can be too big?
If you have a look around the interwebs for some customer reviews for 10Bet you'll see some poor scores for customer service. But if you delve behind the headlines you'll see that this is probably as a result of gaining a lot of new punters who aren't aware of the anti-money laundering regulations (also known as 'know your client' or KYC) that mean all casinos have to verify the ID of players before they can pay out winnings.
Those of you who are casino veterans (or in my case, just old) will be aware of this, and it is in the site's FAQ, but to be honest, 10Bet could make it a bit more obvious. I also think that the sheer number of people playing their sportsbook and casino means that their customer service staff can be inundated at peak times, meaning people can go a little longer than I'd like before questions are answered or problems solved.
Overall, my experience was positive. I thought the FAQ was well-written and answered all the main points most punters would have. I wouldn't recommend using email to contact them, the response time was typically over 24 hours – again this points to how popular they are. However, the do offer 24/7 live support via phone – and give you an 0800 freephone number for the UK to call. There's also a live chat support feature, but again I found this was hit and miss at busy times. My advice? Pick up the dog and bone and give them an old-fashioned call!
Everything else was plain sailing. There were plenty of different methods to deposit money, including credit and debit cards and all the major eWallet services including PayPal, Skrill and Neteller.
One thing that was a bit confusing was the payment limits – they are different for virtually every payment type, so you'll have to check those out yourself as I don't have the space to list every single one! That's something they could streamline, perhaps. This is carried over to cashing out your winnings, although there's a cap of £50,000 per withdrawal. There are no fees or charges for taking out your hard-won dosh, which is excellent. If you've verified your account, you should see the money within 3 working days.
So overall, it seems like – unfortunately for me – size is usually important. The scope of 10Bet allows them to offer a really solid casino experience. However, they could probably do with investing a little more in customer service reps to keep up with the volume of punters that their size and success has brought. So maybe there is hope for me yet, and maybe size isn't absolutely everything. Here's hoping…
Cheers,
Dave
10bet Privacy Policy
10bet Casino Welcome Bonus
10bet, which includes all of the entities specified below under 'The Group' section, including its affiliates (collectively, the 'Company'), offers online gambling services, such as casino, and sports gambling, and operates the affiliate marketing program in respect of same (collectively, the 'Services') via its own in-house brands (each, an 'In-House Brand'; together with the Company: 'Group', 'we', 'our' or 'us').
The Group is deeply committed to safeguard the privacy expectations of its users ('User(s)', 'you' or 'your'). Poker players. Accordingly, we have put in place this Privacy Policy, which outlines our data protection practices, including how we collect, use, disclose and protect your Personal Information, as well as your rights with respect to your Personal Information.
We encourage you to read the Privacy Policy carefully and use it to make informed decisions. By visiting the Group's websites, mobile apps or other online properties, or by creating an account through our Services, you hereby agree to the Privacy Policy.
1.The Group
The Group includes the following companies: Water Tree Limited, Blue Star Planet Limited and Ocean Star Limited.
The Group provides the Services through the following applications and platforms (collectively the ' Platforms'):
- This internet website;
- The Income Access Affiliate Platform;
- Downloadable applications and software ('Software'), such as native applications which are distributed through mobile application stores and PC and Mac desktop software which can be downloaded to your computer;
- Non-downloadable online applications (e.g. flash applications, HTML5 applications, etc.); and
2.What information we collect?
We collect two types of information from our Users:
- Personal Information
The first type of information is information that identifies or may reasonably identify an individual reasonable effort ('Personal Information'). Personal Information which is being gathered may consist of the following:- Registration details: When you open an account and register to use the Services, you will be asked to provide us certain details about yourself, such as: first and last name, email address, gender, birth data, physical address, ID number, phone number, occupation, etc. In addition, we may collect certain information as required under various Know KYC and Anti-Money Laundering regulatory requirements, such as your source of funds.
- Governmental-issued ID: In certain instances, you will be required to provide a copy of a governmental-issued ID, for identity verification process. Please note that this information is required for certain features of our Services.
- Transaction information: in order for us to provide the Services, we automatically record different information related to your account and use of our Services, including with respect to your transactions, referrals, and balances, as applicable.
- Payment information: In order for you to enjoy all of the functions of the Services, payment information will be collected from you, such as your currency, credit card number and bank account details.
- Voluntary information: We also collect information which you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email or share additional information about yourself through your use of the Services.
- Device information: We collect specific types of connection details and information with regard to your device, software or hardware that may identify you, such as: device's unique identifiers (e.g. UDID, IMEI, MAC address), browser fingerprinting, IP address and geo-location data.
- Telephone calls: We may record or monitor telephone calls for affiliate support, for training and/or security purposes.
- Information we collect from third parties: We collect Personal Information from third party service providers, such as information about your credit history from credit agencies and other financial information which is relevant to the provision of the Services, as well as information which is gathered in order to verify your identity and prevent fraudulent or illegal activity.
- Non-personal information
The second type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via the User's use of the Services ('Non-Personal Information').
Non-Personal Information which is being collected consists of technical information and aggregated usage information, and may contain, among other things, the User's operating system, type of browser, screen resolution, browser and keyboard language, the User's ‘click-stream' and activities on the Services, the period of time the User visited the Services and related time stamps, etc.
For avoidance of doubt, any Non-personal Information connected or linked to any Personal Information shall be deemed as Personal Information as long as such connection or linkage exists.
Types of Non-personal Information we collect from or about you:- Technical information: In order to enhance the functionality of the Services and to provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.).
- Transaction information: We record financial transaction information including, amongst other things, commissions, payouts etc. and share and publish such information through any of our Platforms.
- Analytics information: We collect information about your use of the Services, such as applications' usage, log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, alerts, etc. This information is collected for amongst other things troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services.
- Anonymous information: We may anonymize or de-identify the information collected by the Services or via other means so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation and for any purpose, such as for advertising or marketing purposes.
3.Minors
The Services are not designed or directed to persons under the age of 18 or persons under the age of legal consent with respect to the use of the Services of any jurisdiction, whichever is higher ('Legally of Age'). If you are not Legally of Age, you should not download or use the Services nor provide any Personal Information to us.
We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user who is not Legally of Age has shared any information, we may discard such information. If you have any reason to believe that a minor has shared any information with us, please contact 10bet Affiliate Support at affiliates@10bet.com.
4.How we use the collected information?
We use your Personal Information for the purposes listed below:
- To set up, manage and update your account;
- To provide and operate the Services (such as for payment processing);
- To communicate with you and to keep you informed of our latest updates to our Services and special offers;
- To market our Services (see more below under 'Marketing'), as well as to serve you advertisements, including behavioral advertising;
- To conduct analytics, statistical and research purposes, in order to improve and customize the Services to your needs and interests (such as by compiling aggregated reports about the usage of certain features of our Services);
- For Customer Relationship Management purposes, and to support and troubleshoot the Services and to respond to your queries;
- To enable us to further develop, customize and improve the Services based on Users' common preferences and uses;
- To provide you with a responsible affiliate marketing environment;
- To communicate with your and to process any of your requests to exercise your User Rights;
- To identify and authenticate your access to certain features of the Services;
- To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services, including by identifying risks associated with your activity on our Services;
- To investigate violations of our policies and 10bet Affiliate Terms and Conditions as well as enforce our policies and the 10bet Affiliate Terms and Conditions;
- To investigate and resolve disputes in connection with your use of the Services; and
- As required by law or regulation (such as Know Your Customer ('KYC') and Anti-Money Laundering regulatory requirements), or as required by other governmental authorities, or to comply with a subpoena or similar legal process or respond to a government request.
5.Marketing
The Group will use your Personal Information, such as your name, home address, email address, telephone number etc., ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning the Services as well as products, services, websites and applications which relate to: (i) other companies within the Group; (ii) or (ii) the Group's business partners and affiliates (collectively: 'Marketing Affiliates'), which we believe may interest you.
We may also share and disclose Personal Information with our Marketing Affiliates for the purpose of providing you different marketing offers, which we, or our Marketing Affiliates, believe are relevant for you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email, post, SMS and telephone marketing purposes.
You may at any time decline receiving further marketing offers from us or from Marketing Affiliates by contacting 10bet Affiliate Support at affiliates@10bet.com, or by unsubscribing from receiving marketing materials by following the guidelines available on the marketing communications (such as clicking on an 'unsubscribe' button). Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you service-related updates and notifications.
6.With whom we share information?
We do not rent, sell, or share your Personal Information with third parties ('Recipients') except as described in this Privacy Policy. The Personal Information will be disclosed to Recipients only to the extent required for the specific purpose, as stipulated in this Privacy Policy.
We share Personal Information with any of the following recipients:
- Any replacement service provider that we engage with to operate the Platforms;
- Companies within the Group and other affiliated companies;
- Gaming providers;
- Subcontractors and third party service providers, as well as their subcontractors, which by way of example include (but is not limited to) cloud computing companies, marketing affiliates, identity verification and fraud prevention services, and other data verifiers;
- Credit reporting agencies;
- Payment service providers, payment processors and banks;
- Any third parties who provides services in relation to the operation or promotion of the applicable Group's brands;
- Any third parties who organize offline events or tournaments on behalf of or in conjunction with any companies within the Group;
- Hotels and flight companies (such as in the context of offline events and promotions);
- Auditors, contractors or legal/financial/other advisers of any of the Group's business processes;
- Any third parties who investigate, detect or prevent fraudulent or illegal activity (e.g. governmental authorities, police, banks and other investigatory organizations);
- Licensing authorities, governmental and regulatory bodies, in accordance with applicable laws and regulations; and
- Potential purchasers, successors or investors in any of the companies within the Group, or in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, reorganization, bankruptcy, consolidation or asset sale of an asset or transfer in the operation thereof) in relation to any company within the Group (in such event, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy).
In addition to the purposes listed in this Privacy Policy, we share Personal Information with those Recipients for any of the following purposes:
- Storing such information on our behalf, for example by using cloud computing service providers;
- Processing such information to assist us with our business operations (e.g. to process payments and your deposits; authenticate your access; auditing our operations; detect and prevent fraudulent or illegal activity; etc.);
- Performing research, technical diagnostics or analytics;
- Communicating targeted advertising, as well as promotional and informational materials, in accordance with our marketing policy (see above, in the section titled 'Marketing'); and
- Whenever we believe in good faith that disclosure is necessary to protect our rights or legal claims, enforce our policies (including our User Agreement and Privacy Policy), protect your safety or the safety of others, as well as to investigate or prevent any fraud, for security reasons or to help us with any other related technical issue.
7.Transfer of information
Since we operate globally, it may be necessary to transfer your Personal Information to countries outside the European Union. The data protection and other laws of these countries may not be as comprehensive as those in the European Union.
We use best efforts to ensure that your Personal Information is protected in accordance with our privacy policy, through contractual means (such as by using the contractual clauses approved by the relevant regulators for data transfer) or other means (such as ensuring that the jurisdiction imposes adequate safeguards for data protection).
If you feel that your privacy was treated not in accordance with our policy, or if any person attempted to abuse the Services or acted in an inappropriate manner, please contact us directly at Customer Service. Florida mega ball.
8.Third party tracking technologies
When you visit or access our Services (for example when you visit our websites), we use (and authorize third parties to use) web beacons, cookies, pixels, scripts, tags and other technologies ('Tracking Technologies').
The Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), for different purposes, such as in order to enhance your navigation on our Services, improve our Services' performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content which is tailored to your interests and administer services to our Users, advertisers, publishers, customers and partners.
We also allow third parties to collect information about you through Tracking Technologies. To learn more please see our Cookie Policy below.
9.Third party services
While using the Services you may encounter links to third party websites, services or applications. Please keep in mind that this Privacy Policy does not apply to any third party websites, services or applications, even if they are accessible, downloadable, or otherwise distributed through the Services.
Please be advised that such third party websites, services or applications are independent from the Group. We assume no responsibility or liability whatsoever with regard to privacy matters or any other legal matter with respect to such third party websites and/or services. We encourage you to carefully read the privacy policies and the terms of use of such third party websites and/or services, as their terms, not ours, will apply to any of your interactions with such third parties.
You should always review their privacy practices carefully before providing Personal Information to such third parties.
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You are knowingly and voluntarily assuming all risks of using any third-party websites, services or applications. You agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.
10.Retention of personal information
If you have registered with an account through our Services, the Group will retain your Personal Information during the period your account is active. In addition, the Group will retain your Personal Data for additional periods, to enable the Group to meet its legal obligations under applicable laws or regulations, such as the applicable gambling regulations, Know-Your-Customer and Anti-Money Laundering regulations.
In addition, the Group may retain your Personal Information for longer periods, provided that retaining such information is necessary for the Group's legitimate interests, such as fraud prevention and record keeping.
11.Your rights
You may contact us at any time by email at: affiliates@10bet.com, and request:
- To access or delete any Personal Information relating to you;
- To change or update any Personal Information relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted). Note that you may also request that we will correct errors with regard to your Personal Information (except in cases where the information is required to be kept in its original format under any applicable laws and regulations);
- That we will restrict or cease any further use of your Personal Information;
- That we will provide the Personal Information you volunteered to us in a machine-readable format.
Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations. We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion, in accordance with our internal policies.
12.How we keep your information secured
We take great care in implementing and maintaining the security of the Services and your information. We have put in place appropriate physical and technological safeguards to help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
We employ industry standard procedures and controls to ensure the safety of our users' information, such as:
- Secure network topology, which includes intrusion prevention and Firewall systems;
- Encrypted communication;
- Authentication and Access Control;
- External and Internal audit tests; etc.
Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.
13.Changes to the privacy policy
We reserve the right to change this Privacy Policy at any time, so please re-visit this page frequently. We will provide notice of substantial changes of this Privacy Policy on the Services and/or we will send you an e-mail regarding such changes to the applicable e-mail address that you provided to us. Such substantial changes will take effect seven (7) days after such notice was provided on any of the above mentioned methods. Otherwise, all other changes to this Privacy Policy are effective as of the stated 'Last Revised' date, and your continued use of the Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.
14.Cookies policy
We use cookies in order to provide you with a high-quality and personalised experience.
A cookie is a small text file that is stored on your computer, laptop or mobile device when you visit a website or use applications. Cookies may be used for many different purposes such as remembering your preferences, following your use of our website and improving your user experience.
We use three different types of cookies:
Essential Cookies- These cookies are necessary for the website to function properly or to provide a service which you request. These cookies are usually only set in response to your actions, such as in the case of auto form filling or logging in. Your browser can be set to block these cookies but the website will not perform properly if you decide to do so.
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Functionality Cookies - These cookies help to provide you with a more personalised user experience and are used by us and select third parties whose services feature on our pages. Blocking these cookies will disable these services and may affect your Website experience.
Performance Cookies - These cookies collect information about how you use a website or application and assist us in improving the performance of our website. Blocking these cookies means that we cannot work effectively to improve the usability of our website.
Cookies may be stored either for the duration of your visit to the website or for repeat visits:
Session Cookies - These cookies allows us to link your actions during a browser session. A browser session starts when you open the browser window and finishes when you close it. Session cookies are created temporarily and are deleted once the browser window is closed.
Persistent Cookies - These cookies remains on your device for a set period of time specified in the cookie and activated each time you visit the website that created that particular cookie.
You may modify your browser so that it will not accept cookies. Please see the 'Help' section of your browser for instructions.
15.How to contact us
If you have any general questions about the Services or the information that we collect about you and how we use it, please contact us via email at affiliates@10bet.com or by sending a letter to:
Attn: Data Protection Officer
Water Tree Limited
Suites 7B & 8B, 50 Town Range, Gibraltar GX111AA
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We will make an effort to reply within a reasonable timeframe. Please feel free to reach out to us at any time. If you are unsatisfied with our response, you can reach out to the applicable data protection supervisory authority.
